Everyone at Soothing Styles is committed to making sure customers are satisfied with our products and happy with their purchases. In the event that your product is not what you expected, you are free to return it within 30 days of your purchase date, no questions asked.
HOW TO MAKE A RETURN
While it disappoints us to know that you are not completely satisfied with your purchase, we will do everything we can to ensure you have a smooth return process. Below are the steps you need to follow to return an item:
1) Email email@example.com to get an RMA number and our Return Address.
2) Repackage your return and include the original receipt. Write the RMA number on the original receipt, making sure to include it in the box with your item to be returned.
3) Ship the package back the Soothing Styles Returns Department via USPS, UPS, or FedEx.
CHARGES AND CREDITS
Shipping charges - Customers are responsible for shipping costs back to SoothingStyles.com. However, we will refund 100% of what you paid us. We will not deduct any or our original shipping charges out of your refund.
Receiving your refund - SoothingStyles.com does not charge restocking fees. You will receive a full refund to the credit card or Paypal account originally used.
DAMAGED OR INCORRECT ORDERS
If your item (s) was damaged during shipping, there are missing, or incorrect items, we must be notified within 7 days to correct the issue.
Please email firstname.lastname@example.org with your order number and a description of the problem. For damaged items, be sure to include a photograph to assist us in processing the claim. Once the above has been done, an RMA number will be issued and a shipping label will be sent for your return.
Replacements cannot be issued without an RMA number being assigned first. The sooner you notify us the better. Our window for filing insurance claims is limited to 10 days, which means we are unable to refund or replace damaged or missing goods if notified after 7 days.